Patient Access Specialist

Memorial Health System

Job Description

Status: Full Time

Hours: 2:00 p.m. - 10:30 p.m., including every other weekend

Location: Emergency Department

This position embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. These standards are evident in the daily work, which includes the following:
Assisting in providing access to services provided at the hospital and/or other service area
Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement
Primarily responsible for the registration information for the patient visit, obtaining patient demographic and third party information with a high degree of accuracy, and performs financial collections
Requires timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration
Responsible for maintaining knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, Commercial Payers, and departmental/System policies and procedures
Does not provide patient care, but may be performed in a patient care area
Serves as a liaison between ancillary departments and other Patient Access Services areas

Requirements for this position include:
High School diploma required.
One (1) years of business office experience, preferably in the areas of Patient Access, billing, collections, insurance principles/practices, or accounts receivable. Previous experience in Patient Access is highly desirable. Completion of 12 (twelve) hours of coursework in a business or healthcare related field of study may be considered in lieu of business office experience.
Knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD-9 CM) coding, and hospital billing claims preferred, but not required.
Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate registration software, and other required applications/systems.
Must demonstrate ability to work successfully with internal and external customers.
Must demonstrate detail orientation, critical thinking, and problem solving ability.
Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations. Ability to effectively manage competing priorities and work independently in a rapidly changing environment.
Must demonstrate ability to educate, persuade, and negotiate effectively with patients and families.

Employment Type



2:00 PM to 10:30 PM