The Medical ASL Interpreter serves as a cultural and communication resource to both patients and providers by facilitating the successful delivery of patient care service to the deaf and hard of hearing population. In this role the interpreter participates as a neutral party or as the conduit for information that must flow between Carle staff, and deaf and hard of hearing patients and/or their care providers. Ensures that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) is accurately communicated by conveying the exact message as opposed to summarizing the information in a way that is subjective. All communications or questions initiated by the patient will be relayed back to Carle staff so as to confirm that all of the patient's and/or their care provider's concerns are addressed. Provides interpretation services following interpreter service professional practice code of ethics and standards of practice in healthcare, and in compliance with all Carle policies and procedures, particularly relating to patient confidentiality and informed consent. Maintains accurate daily records on all provision of services within department standards so as to provide required documentation as identified by the Carle Policies and Procedures. Displays the ability to travel to and from all Carle facilities to interpret at a variety of patient care related venues so as to assist deaf and hard of hearing patients receiving care and/or information throughout the Carle organization. Assist in the training of new Interpreter Services staff as directed. Perform other related duties incidental to the work described herein.
CERTIFICATION & LICENSURE REQUIREMENTS
Master Proficiency Level Interpreter Certificate Illinois or Advanced Proficiency Level Interpreter Certificate Illinois and Driver's License Illinois and Proof of Auto Insurance. State of Illinois Advance or Master Proficiency Level certificate required for provision of medical interpretation in patient care setting as defined in section 1515.50 of the Interpreter for the Deaf Licensure Act of 2007
Two (2) years Interpreter
Familiarity with medical terminology, customer service skills and interpersonal skills. Performs highly complex and varied tasks requiring independent knowledge, its application to a variety of situations, and exercise of independent judgment. Ability to work with diverse populations from various cultural and economic backgrounds and age groups. Ability to work as an effective member of a dedicated team. Ability to work in a fast paced healthcare environment with a variety of customer service needs. Accurate and appropriate interpretation skills at all times. Current Illinois driver's license with driving record suitable to traveling between all the various Carle locations.
Meets code of ethics for Interpreters
Facilitates communication between Carle staff and deaf/hard of hearing patients. Ensures that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
Assist with scheduling both ASL and spoken language interpreter appointments
Assist with office duties like answering phones, intake of requests, make reminder calls, and communicate to departments about changes due to emergent needs or scheduling changes.
Full - Time