The Patient Services Representative I coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Conveys a positive image and provides information to ensure patients fully utilize and benefit from services and that patient needs are met.
Associates Related Field or One (1) year of experience in an office/customer service environment is an acceptable substitution for associate's degree.
CERTIFICATION & LICENSURE REQUIREMENTS
Successful completion of medical terminology course within one (1) year of start date in position.
Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment.
Coordinates and participates in a variety of duties associated with daily clinic preparation process including, but not limited to: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up.
Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
Understands and applies computer applications common to desk area.
Strong communication skills; observes high standard of confidentiality; ability to deal with a large volume of calls and multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent.
Full - Time