Edward Hospital & Health Services
Under close supervision of medical director and practice manager following established procedures and protocols, supports group physicians with patient's clinical requests and needs, notifies physicians and records pathology and laboratory results, assists physicians with patient visits, and assists physicians with pharmacy and managed care companies clinical requests as delineated by licensure and/or experience.
Hours: 8-hour day shifts plus one evening per week
Location: 1335 N. Mill Street - Naperville, IL
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served. This includes knowledge of the physical and psychological needs of patients served and the ability to respond appropriately to those needs.
2. Reviews patient chart information prior to visit in order to ensure pertinent office or hospital documentation is obtained, as well as any diagnostic and/or laboratory test results. Obtain results as necessary.
3. Escorts patients to examination area, to obtain vital signs, reason for visit and other pertinent data. Makes patient comfortable while waiting for provider.
4. Notifies patient in timely manner of normal test results under direction of provider. Documents patient's notification and response. All entries must include date, signature or initials and credentials.
5. Appropriately documents all pertinent patient information in the medical record such as notification calls, medication sample distribution, follow-up to missed appointments within limits of licensure and/or experience. All entries must include date, signature or initials and credentials.
6. Ensures that physician offices are properly maintained and that forms and clinical supplies are appropriately stocked.
7. Serves as pharmacy liaison. Checks in medication, maintains medication log sheet, inventories medication and orders as necessary within limits of licensure and/or experience.
8. Triages patient phone calls and requests. Assesses and prioritizes needs of each patient. Acts as a patient advocate between patient and provider. Communicates with provider and takes appropriate actions. Communicates action to patient. Appropriately documents occurrence in medical record.
9. Answers routine questions from patients and/or patient families. Directs all other questions to physician. Distributes patient education as directed by physician in the form of brochures, pamphlets, etc.
10. Completes Coordination of Care forms for physician's review and approval. Faxes form to Primary Care Provider (PCP) once approved by physician with proper release of medical information form completed by patient.
11. Coordinates referrals with PCP for further testing or therapy services. Communicates outcome with patient and documents contact in medical record.
12. Prepares return to work/school letters under physician direction. Ensures that appropriate release of medical information is obtained.
13. Prepares disability paperwork and FMLA forms under direction of physician.
14. Works with insurance companies/pharmacies regarding Prior Authorization for medications. Obtains Prior Authorization form from insurance company/pharmacy, completes demographic information and presents to physician for other required information. Faxes completed form to insurance company/pharmacy. Informs physician and patient of outcome.
15. Coordinates with patients and their pharmacy regarding need for medication refills within limits of licensure and/or experience. Pulls chart for physician, flags patient's last visit and indicates next visit. Faxes requests to pharmacy and files refill request form. Notifies patient that refill has been authorized. Makes appointment with patient to see physician in the office if refill has been denied.
16. Administers medication/injections to patients under direct supervision of physicians. Observes patient's reaction and documents observation.
16. Performs other duties as assigned within limits of licensure and/or experience.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
1. Minimum of an Associate's degree in nursing required. Minimum one to two years psychiatric experience preferred either in a hospital or office setting. Knowledge of managed care insurance required.
2. Current State of Illinois Registered Nurse licensure required.
3. A moderate level of analytical ability is required. Work is performed in accordance with standard procedures but does require basic technical knowledge or in-depth, experience-based knowledge in order to analyze and interpret information.
4. A significant level of communication skills is required in order to explain policies or otherwise communicate with others in situations requiring sensitivity and tact.
5. Work is not completely standardized. Assignments are often received in the form of results expected, due dates, and general procedures to follow.
6. Work requires the ability to walk or stand for an hour or more at a time, lift or carry objects weighing 5 - 20 pounds, push or pull supply carts or wheelchairs, lift and position patients, proofread and check documents for errors, use a keyboard to enter, retrieve or transform words or data, closely examine reports.
7. Work is generally performed in an office or clinical environment. It may include performing unpleasant laboratory or patient care duties, working with equipment or performing procedures where carelessness could result in minor cuts, bruises, or muscle strain, exposure to infectious disease, and performing other tasks where carelessness could result in serious injury or illness.
Edward complies with all laws related to equal employment opportunity, including the Family Medical Leave Act of 1993. We do not discriminate with regard to race, color, religion, gender, age, national origin, disability, marital status, veteran status, or any other protected category.